The Union Territory of Lakshadweep is a group of 36 coral islands and
islets of which 11 are inhabited. The Islands are scattered randomly in
Arabian Sea about 220 to 420 Kms from off Malabar Coast. These
Islands are geographically isolated and each Island is almost like a
country by itself.
This union territory is having a very high level of unemployment
especially among educated youth. The percentage of unemployed persons
registered in employment exchange is around 19.5% (12,700 registered out
of 65,000 estimated population) of the total population. Employment
opportunities in the private sector are very low. Because of the
Geographical isolation educated youth do not get enough options. Lack
adequate transport facilities and deficiencies in communications pose a
major problem for the masses. It used to take around 8 days during
normal season and 15 days during monsoon season to go to the employment
exchange at Kavaratti and avail the services and returned to native
Scope of the project
Project was, therefore, undertaken to bring employment services to the
doorsteps of the people of Lakshadweep; and to provide accessibility,
transparency and accountability in the employment exchange services. The
project also envisages timely and systemic sponsoring of names to
employers/ Government Departments.
Employment exchange was brought under Local
Area Network of the Administrator’s Secretariat.
Data relating to about 15,000 registrants were
updated, re-codified under National Classification of Occupation, 2004.
A dedicated leased line was extended to
Employment Exchange from the nearest NICNET node. Broadband facilities
are limited in Kavaratti Island because of constraints of coordination
and configuration between BSNL and ISRO.
Virtual Employment Exchange was opened in all
the Islands bringing in decentralization. Sub Divisional Officers were
delegated with the powers of Additional District Employment Officers.
In outlying islands, there being no broadband
facilities, the Employment Services Portal was accessed through NICNET,
VSAT (Very Small Aperture Terminal) facilities. Limited ICT facility was
optimized for achieving ‘last mile’ connectivity.
Thus, all the islands were digitally integrated
on the platform of a special website of the Union Territory namely:
lakshadweep.nic.in (The website name being simple and easily memorable
is significant as compared to the web address of the national Portal of
The Information Assistants of Information and
Public Relations Department were given the additional responsibility in
outlying islands for keeping records and issuing registrations. They
were trained by NIC and made conversant and people friendly. .
than 400 new registrants have registered themselves after the
digitization process was launched on 2nd April, 2007. Having gained
confidence with the system, which required multiple checking and
re-checking, now it has been decided to start a 24x7, round the
clock call centre with the exclusive responsibility of marketing and
sponsoring the candidature of registrants in
India and abroad.
A corporation of the Administration, namely
Lakshadweep Development Corporation Limited will run this service on
semi- commercial lines to begin with.
Factors that inspired success
There was continues dialogue with people’s
representatives at Dweep Panchayat and District Panchayat Levels.
The proposal was duly discussed in public and through media where
the youth took keen interest in facilitating its success.
eight Additional Employment Officers, users friendly Portal designed
and developed by NIC specifically for these services
and availability of reliable Internet access through the NIC VSAT
were key factors for the success. Opening of eight “Virtual
Employment Exchanges” in other islands and capacity building
programmes to train the officials in remote islands played important
The highly literate Lakshadweep youth and
notably the young women who were trained recently on computer
literacy played a vital role in data entry and updation of
There was frequent co-ordination and review
sessions at the level of Administrator, thereby continuously
providing leadership and motivation for execution of the tasks. (The
need for a strong political & administrative will for digitization
of employment services is a real challenge which often becomes
critical for success or failure of e- content).
Long chaotic queues in front of the employment exchange have become
a thing of the past.
The process of registration and sponsoring of names for employment
has become transparent and free from human manipulations.
Dispersed islands have virtually been integrated and eight ‘Virtual
Employment Exchanges’ have started functioning with the existing
manpower and infrastructure.
Need for physical travel by the user to Kavaratti for registration,
renewal and for adding qualifications etc, are now not required
resulting in savings of money and time.
Details about candidates are updated instantly into the live
Candidates get better opportunity to check their latest status,
verify their details of registrations, etc, sitting at home.
Various statistical reports required can be now generated easily and
up-to-date data are available.
Centralized management of the employment services and centralized
accounting & monitoring removes ad-hocism.
The awareness about the benefits of Information Communication
Technology has reached the poor and even the uneducated people
living in the remote and isolated islands.
Learning’s from the Project
The use of right technology in the right place with appropriate
administrative reforms can benefit the masses at base of the pyramid of
The web based services are most suited for hinterlands like Lakshadweep
and other geographically isolated territories.
Internet facilities bring mobility among youth to any part of the world
removing physical constraints and sluggishness.
Hon: Administrator inaugurates the total digitization by making online
Services through this Portal
Interactive Voice Response System (IVRS) to get the status of registration
Setting up of a call
centre for Employment Services
Integration of live
register and applications thru open notification and preparation of merit
The persons associated with the project
Shri B.V. SELVARAJ, IAS, firstname.lastname@example.org
U.T. of Lakshadweep
Sh. Ajith Brahmanandan email@example.com
Technical Director, NIC
Sh. K.P. Mohammed Koya firstname.lastname@example.org
Sh. A. K. Saxena email@example.com
District Employment Officer
Smt. K.K. Humaida Beebi firstname.lastname@example.org
Scientific Officer, NIC